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User verification (KYC)

Last update: 17.09.2021

The Mediacube Pay team cares about the safety of its users, which is why we have implemented the KYC verification procedure in our payment system. This is a procedure for confirming the user's identity by providing copies of legal documents. It is most often used by banking and payment systems as an additional stage of protecting monetary transactions.

Verification is a guarantee of your transactions' security and the protection of your account from fraud. We will be sure that we are paying money to the legitimate owner of the account, and you won't have to worry for the safety of your earnings. We will be able to restore access to the account for the verified user, if necessary.

The verified user can:
+ transfer money inside the system
+ add users as friends in the Team section
+ activate two-factor authentication (2FA)

To get the status of a verified user and improve your account's credibility, you need to go through KYC procedure.

IMPORTANT! The KYC procedure is obligatory in the following cases: 

- The income of the user in Mediacube Pay is more than $ 20,000 per month. If the income is more than $ 40,000 per month, then it is a must to set up 2FA for the account, and in the future, each transaction will be confirmed with a code.

- If the user has requested a withdrawal of a sum exceeding $ 20,000. 

How to pass KYC?

You can pass verification as an individual, a legal entity or an individual entrepreneur.

For individuals 18+

You must provide one of the following documents:

  1. ID card;

  2. passport or other similar identity document (for example, residence permit, foreign passport, refugee certificate, etc.); a

  3. driver's license.

For individuals from 14 to 18 years

You must provide one of the following documents:

  1. ID card;

  2. passport or other similar identity document (for example, residence permit, foreign passport, refugee certificate, etc.);

  3. driver's license;

  4. permission of parents/guardians to conclude a contract (except for citizens of the Republic of Belarus, the Russian Federation) + proof of kinship.

Document requirements:

  • a photo or scan strictly of the original document ;

  • documents must be provided in the form of files, the opening of which does not require purchase of additional software;

  • files must contain the text that is readable: clear, not smeared, not blurred;

  • a photo is clear, without fingers, without flash;

  • preferably a color scan of the document;

  • documents must be submitted in Russian or English;

  • if the documents do not contain information in Russian or English, then a notarized translation of the documents;

For individual entrepreneurs

You must provide the following documents:

  1. Certificate of registration;

Document requirements:

  • a scan strictly of the original document ;

  • documents must be provided in the form of files, the opening of which does not require purchase of additional software;

  • files must contain the text that is readable: clear, not smeared, not blurred;

  • preferably a color scan of the document;

  • documents must be submitted in Russian or English;

  • if the documents do not contain information in Russian or English, then a notarized translation of the documents;

For legal entities

You must provide the following documents:

  1. Certificate of registration;

  2. Certificate of directors( s), order and/or minutes of the meeting on the appointment of the director or other document equivalent to that specified in the state in which the company is registered,

I.E. the personal account must be registered exclusively under the director's name, in other cases, you must also provide a power of attorney to manage the account.

Document requirements:

  • a scan strictly of the original document ;

  • documents must be provided in the form of files, the opening of which does not require purchase of additional software;

  • files must contain the text that is readable: clear, not smeared, not blurred;

  • preferably a color scan of the document;

  • documents must be submitted in Russian or English;

  • if the documents do not contain information in Russian or English, then a notarized translation of the documents;

How to verify an account?

In the "Settings" tab of your profile, you will find the "Verification" section. It happens in several stages.

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1 Filling in the legal data. You need to specify your first name, last name, and address.

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2 Identity verification. To do this, you need to upload a scan or a photo of one of the documents (see above "How to pass KYC?").

3 Address confirmation. Upload a scan or photo of any of these documents:

‣ A photo of a bank account statement with your first and last name and registration address;
‣ Photo of the passport page with the registration address;
‣ Photo of a utility bill.

Please upload photos in high quality. It is important that the image is clear, taken without flash and unnecessary objects in the frame. Make sure that all the edges of the document are clearly visible.

And a few more requirements:

‣ photo or scan (preferably in color) should only be of the original document;
‣ file format - PNG or JPG;
‣ the document is not expired, still valid for more than 6 months;
‣ information in the document is in Russian or English;
‣ if there is no information available in English or Russian, you need to translate the document into one of these languages.

How does verification work?

You can verify your identity using biometric identification or by uploading a photo manually. The photos are checked by an admin. If they have a question about the information in the documents or you upload a photo of poor quality, they will leave a comment. In this case, you need to upload a new photo.
When all the documents are verified, a confirmation note will appear in the Verification section.

Our specialists work very quickly – the check will take no more than 16 working hours.

Biometric Identification


To save time, you can verify your identity using biometric identification. This is a way of confirming your identity by providing your biometric data (fingerprints, voice, handwriting, etc.). In our system, identification is done using the user's face.

First, you need to upload a photo of one of the IDs:

‣ Passport;
‣ Residence permit;
‣ Driver's license ;
‣ ID-card.

The requirements are the same: the document is not expired, there are no foreign objects in the frame, the text and images are clearly visible.

Next, you will need something like a selfie: you need to look into the camera and make a circular movement with your head. This way, the system will compare your image with the photo in the documents to make sure that you are you.

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A few more minutes to check and everything is ready! After that, you will automatically return to your profile to upload a photo to confirm the address.

We understand that verification takes time. But it will help you protect your account and manage your money safely.

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